We currently don’t have any open positions in our dispatch team, but we are always keen to receive speculative applications from enthusiastic and motivated individuals who are interested in future opportunities in this high-paced team at The Rider Firm.

Location: Office based in Partridge Green, West Sussex

Hours: Full Time Position (38.75 hours per week / 8:30-5pm Mon-Fri)

Salary: Based on experience plus a generous company bonus

About the role

This role is primarily focussed on the administrative aspects of the dispatch process; checking customer orders, processing shipping information, printing shipping labels and other important, detail-oriented tasks. During busy periods, some flexibility is needed across the team, and some warehouse work may be required.

Key responsibilities

• Checking and processing sales orders to produce goods out notes
• Accurate and timely sorting and distribution of goods out notes to the warehouse team
• Using a shipping application to produce shipping labels and, with a high level of attention to detail, correctly match shipping labels with their good out note.
• Investigating and correcting any failed shipping labels.
• Access external courier company portals, to book shipping for orders that are outside of automated processes.
• Liaising with couriers, in a professional manner, to resolve any queries.
• Create and maintain department documents stored on SharePoint.
• Working to tight deadlines to meet agreed service levels and schedules defined by courier collections.
• Additional duties, acting as support and cover for the team, may include:
• Accurately picking, checking, and packing orders using Warewolf (WMS)
• Fitting tyres to wheels – following strict quality and health & safety guidelines
• Ensuring the warehouse is always kept safe and tidy.
• Ensure stock levels in the picking area are maintained and meet current demands.
• The correct handling and movement, and accurate storing of stock within the warehouses.
• Safe and timely unloading of stock deliveries.
  
  

Principle working relationships

• Dispatch manager, Warehouse Team and general interaction between all internal teams
• External couriers
• Customers who may collect/visit in person
  
  

Requirements

The ideal candidate will have:

• Good computer skills.
• Familiarity with MS Office suite.
• Willingness and ability to adapt to a constantly changing working environment.
• Strong attention to detail and the ability to adhere to time constrained deadlines is a must for success in this role.
• Any prior experience in this field will be useful.
• At The Rider Firm, we exist as a business to serve riders, so an interest or passion for cycling, in any guise, is a distinct advantage but not required.
  
  

Benefits

• 30 days holiday per year including bank holidays (increasing by 1 day with each year of service up to a max of 10 additional days)
• A contributory pension scheme
• Life assurance
• Critical illness cover
• Cycle to work scheme
• Branded riding kit allowance
• Staff discounts

We are open to candidates looking for either part-time or full-time work who are happy to be based at our distribution warehouse in Partridge Green, West Sussex.

If this sounds like something you'd be interested in please send your CV to Careers@TheRiderFirm.CC

Role: Merchandise & Supply Chain Assistant

Team: Commercial

Location: Chanctonfold, Steyning

Reports to: Supply Chain Manager & Merchandiser

Direct Reports: N/A

Hours: 38.75 hours per week

About the role

We are looking for a Merchandise & Supply Chain Assistant to provide comprehensive administrative support to the Commercial team. The team is responsible for managing stock and maximising sales at the Rider Firm & working with the product team to build a range which is forward thinking and commercial.

The role will involve the production of daily & weekly reporting to support trading decision making, updating delivery schedules to reflect the latest supplier delivery position, raising new purchase orders, booking shipments & assisting the Operations teams with any stock queries.

In a team and business, where no two weeks are the same, this role requires someone with the ability to adapt to change. Attention to detail, strong analytical and Excel skills, good communication, and excellent organisational ability will be key to success in this role.

Key responsibilities

• Updating daily, weekly and ad hoc trading & stock reports, helping to make recommendations to maximise sales.
• Maintaining pricing across our websites - uploading prices for new products and discounts.
• Supporting the department in maintaining accurate information in buying plans.
• Raising purchase orders and submitting them to suppliers in a timely manner.
• Accurate management of the stock delivery schedule, sharing key updates with the wider business.
• Point of contact for the Operations team’s queries, helping to resolve queries quickly and effectively.
• Assisting in the booking and management of shipments with third-party freight and logistics providers.
• Responsible for the administration and maintenance of the product file, uploading products to our websites and systems.
• Supporting the Commercial team with ad hoc analysis and tasks.
• Building positive interdepartmental relationships, including with Supply Chain, Product, Operations, Ecommerce and Marketing.

Person Specification

• A great communicator, able to work autonomously or as part of a team.
• A pro-active self-starter.
• Organised and detail oriented with a can-do attitude.
• Can manage time effectively to meet deadlines by prioritising workload.
• Cooperative and adaptable to the needs of the business.
• Have strong numeracy and analytical skills.
• Proficient in Microsoft Office Suite, particularly Excel.

Desirable:

• An understanding of cycling and an interest in the sport helps but is not essential for this role.
• Experience in a retail and/or commercial environment.

Why work for The Rider Firm

• Exciting business with a friendly and flexible culture
• Opportunities to learn and develop